How do I cancel my BrainUs Premium subscription?
Premium subscriptions can be canceled anytime - once Premium launches!
Currently
Since Premium hasn't launched yet, there are no active subscriptions to cancel. Everything is free!
When Premium is Available
How to Cancel:
- Log in to your BrainUs account
- Go to Account (Settings) > Subscription (when available)
- Click Manage Subscription
- Select Cancel Subscription
- Choose reason (optional feedback)
- Confirm cancellation
What Happens When You Cancel
Immediate Effects:
- Billing stops immediately
- No future charges
Through End of Billing Period:
- Premium features remain active
- Full access until subscription expires
- Can reactivate anytime before expiry
After Subscription Ends:
- Account reverts to free tier
- All your data and progress saved
- Can resubscribe anytime
- No penalties or fees
Pause Instead of Cancel
Coming Feature:
- Pause subscription for 1-3 months
- Resume without re-signing up
- Useful for exam periods or breaks
- Keep your subscription rate locked
Refund Policy
14-Day Money-Back Guarantee:
- Full refund if canceled within 14 days
- No questions asked
- Refund to original payment method
- Processed within 5-7 business days
After 14 Days:
- No refund for remaining time
- Access continues until period ends
- Can download your data anytime
Want to Keep Premium?
Before canceling, consider:
- Downgrading to a different plan
- Pausing subscription temporarily
- Using annual plan for better value
- Checking if you qualify for discounts
Contact Support First:
- We might solve your issue
- Special retention offers available
- Feedback helps us improve
- Email: crew@brainus.lk
Reactivating Later
Easy Reactivation:
- One-click reactivation in Settings
- All previous settings restored
- No data loss
- May qualify for win-back discount
Alternative: Downgrade
Instead of canceling, you can:
- Switch to monthly from annual
- Keep some Premium features
- Trial different plans
- See what you'll miss
After Cancellation
You'll Still Have:
- All free tier features
- Your account and progress
- Friends and achievements
- Past quiz history
You'll Lose Access To:
- Advanced analytics
- Personalized learning paths
- Offline mode
- Premium support
- 2x XP boost
Questions?
- Email: crew@brainus.lk
- Check our refund policy
- Read about Premium features
We're sorry to see you go, but we understand. The free tier will always be here for you!