How do I contact BrainUs support?
Email is our primary support channel. Mention which product you are using so we can route your message correctly.
Contact addresses
- General support: [email protected]
- Parent enquiries: [email protected]
- Privacy and data: [email protected]
We aim to reply within 1–2 business days.
What to include
- Which product (BrainUs Learn, BrainUs AI, or Developer portal)
- A short description of the issue
- Your account email if relevant
- Screenshots or error messages if you have them
For step-by-step product guides, see Where do I find detailed help for each product?.